Schedule 1
Token Usage & Digital Credit Policy
Document owner: SH Proptech Limited
Effective date: 28 February 2026
Version 1.0
This summary is for convenience only and does not form part of the legal terms.
| What you need to know | Summary |
|---|---|
| What are Tokens? | Prepaid digital credits you use to run reports, AI features, and analysis on the Adema Platform. |
| Do Tokens expire? | Paid Tokens: NO time-based expiry. Minimum 10-year protection if that ever changes. Promotional Tokens: validity period disclosed at issue. |
| How are they consumed? | Tokens are deducted when you run a feature. Cost is shown and confirmed before execution. Some features charge fractions (e.g., 0.37 Tokens). |
| FIFO consumption | Promotional Tokens consumed first, then oldest Paid Tokens first (first in, first out). |
| Can I get a refund? | Consumed Tokens are non-refundable. Unused Tokens may be refundable during cooling-off (see ToS clause 9). |
| What if there is an error? | Report within 30 days with your job/report ID. We investigate via the Token Ledger and respond within 14 days. |
| Can Tokens be forfeited? | Only in serious cases: fraud, chargebacks, material breach, or voluntary account deletion (with 30 days notice). |
| How does pricing work? | Prices on the pricing page and shown in-product before use. Prices can change with 30 days notice, but the price confirmed at execution governs. |
1.1. This Schedule 1 ("Token Policy") supplements and forms part of the Adema Terms of Service ("Terms"). It governs the purchase, allocation, consumption, validity, forfeiture, and refund of Tokens.
1.2. Capitalised terms not defined in this Schedule have the meanings given in the Terms.
1.3. In the event of conflict between this Schedule and the Terms, the Terms prevail unless this Schedule expressly states otherwise.
1.4. References to "clause" are to clauses of this Schedule unless stated otherwise. References to Terms clauses are prefixed "ToS" (e.g., "ToS clause 8").
2.1. Tokens are prepaid, non-transferable, non-resalable digital usage credits redeemable solely within the Adema Platform for specified Services.
2.2. Tokens are not: currency, money, e-money, securities, investment products, gift cards, vouchers with a fixed monetary denomination, stored-value instruments, or cryptocurrency. Tokens have no value or utility outside the Platform.
2.3. Tokens may not be exchanged, bartered, gifted, traded, sold, or transferred between accounts or to third parties, except where a transfer mechanism is expressly provided by Adema (e.g., team/organisational pools under an Order Form).
2.4. Tokens cannot be redeemed for cash, except where a refund is legally required (see clause 9) or under ToS clause 9 (consumer cooling-off).
| Category | Description | Validity | Refund Eligibility |
|---|---|---|---|
| Paid Tokens | Purchased for a fee (standalone or bundled in a Subscription). | No time-based expiry. Minimum 10-year protection (clause 5). | Subject to ToS clause 9 (cooling-off) and clause 9 of this Schedule. |
| Promotional Tokens | Issued free (trial, goodwill, beta, promotional, referral). | Validity period and caps disclosed at issue (30, 60, 90 days, etc.). | Not refundable. Forfeited on expiry. |
3.2. Promotional Tokens are clearly labelled at issue and within the Token Ledger. Where not labelled, Tokens are treated as Paid Tokens.
3.3. Each Token bundle or allocation is recorded in the Token Ledger with: date, quantity, category (Paid/Promotional), source, unit price or value, and any validity period.
4.1. Tokens may be purchased: (a) as standalone bundles via the Platform; (b) as part of a Subscription Plan (bundled allowance); or (c) under an Order Form (enterprise pricing).
4.2. All Token purchases are subject to the payment, tax, and billing provisions of ToS clauses 7.1-7.4.
4.3. On successful payment, Tokens are credited to the User's account and recorded in the Token Ledger.
4.4. Adema may offer bulk discounts, promotional pricing, or enterprise rates. Unless specified in an Order Form, Adema may set minimum and maximum purchase quantities.
Paid Tokens do not expire by the passage of time. There is no use-it-or-lose-it deadline.
If Adema ever introduces a time-based expiry for Paid Tokens:
(a) Paid Tokens already purchased before the change remain valid for at least ten (10) years from date of purchase;
(b) not less than six (6) months' prior written notice will be given; and
(c) the change applies only to Tokens purchased after the effective date.
Promotional Tokens may have a shorter validity period disclosed at issue. Expired Promotional Tokens are forfeited. Adema will, where feasible, notify Users before expiry.
If an account is inactive for 24+ consecutive months and the User does not respond to two reactivation notices (30 days apart), Adema may, after a final 60-day notice, close the account. The User will be given the opportunity to use or request a refund of remaining Paid Tokens (where legally required). Promotional Tokens are forfeited on closure.
Tokens are consumed at processing start and/or progressively during processing, as displayed in-product. Tokens are not consumed at download unless expressly stated.
Before any Token-consuming action, the Platform displays: (a) a fixed Token cost; or (b) an estimated range plus maximum cap. Execution requires the User's affirmative confirmation.
Tokens are consumed in this order:
(d) Promotional Tokens (oldest first, by issue date); then
(e) Paid Tokens (oldest first, by purchase/issue date).
This ensures Promotional Tokens (which may expire) are used before Paid Tokens (which do not).
6.4.1. Tokens may be consumed in fractional increments. Minimum deductible: 0.01 Tokens.
6.4.2. Fractional balances are maintained to two decimal places.
6.4.3. Rounding rules and minimum thresholds are disclosed on the Pricing page and/or in-product before execution.
6.5.1. Metered Services may charge based on computational time, data volume, AI model input/output metrics, or similar measures.
6.5.2. Before initiating a Metered Service, the Platform displays a fixed cost or estimated range with maximum cap.
6.5.3. Where progressive deduction is used, a running usage indicator or post-execution receipt is provided where feasible.
6.5.4. Where feasible, Users may set a custom maximum cap before initiating a Metered Service.
A pricing snapshot is recorded in the Token Ledger for each action, capturing: feature invoked, cost/range displayed, actual Tokens deducted, timestamp, and pricing model version.
Once consumed, Tokens cannot be reinstated except: (a) where required by mandatory law; (b) proven system malfunction verified via the Token Ledger; or (c) discretionary goodwill credit by Adema.
Illustrative only; actual costs are displayed in-product.
| Scenario | User Action | Token Deduction | Ledger Entry |
|---|---|---|---|
| Fixed-cost report | Runs a Site Assessment. Platform shows: "5.00 Tokens." User confirms. | 5.00 deducted at processing start. | Site Assessment | Cost: 5.00 | Balance: 45.00 |
| Fractional AI query | Asks AI a planning question. Platform shows: "Est: 0.15-0.40 (max 0.50)." | 0.37 deducted at processing end. | AI Query | Est: 0.15-0.40 | Actual: 0.37 | Bal: 44.63 |
| Metered 3D model | Generates 3D massing. Platform shows: "Est: 2.00-4.00 (max 5.00)." | 3.12 deducted progressively. | 3D Model | Est: 2-4 | Actual: 3.12 | Bal: 41.51 |
| FIFO mixed Tokens | Has 2.00 Promo + 50.00 Paid. Runs 5.00 Token report. | 2.00 Promo first, then 3.00 Paid. | Promo: -2.00 (depleted) | Paid: -3.00 | Bal: 47.00 |
| User-set cap | Complex analysis. Est: 3-8. User caps at 6.00. Actual: 7.20. | 6.00 deducted (capped). | Analysis | Cap: 6.00 | Compute: 7.20 | Charged: 6.00 |
| Level | Where | What is disclosed |
|---|---|---|
| 1. Before purchase | Pricing page and checkout | Token bundle prices, per-Token rate, volume discounts, Micro-Usage rate tables. |
| 2. In-product before use | Token Usage Table | Per-feature Token cost or range, consumption method (fixed/metered), rounding rules. |
| 3. Before execution | Confirmation prompt | Exact cost or estimated range with maximum cap for the specific action. |
Adema may change Token consumption rates on 30 days' prior written notice (ToS clause 7.5). The rate confirmed before execution governs that execution. A pricing snapshot is recorded.
New Token-consuming features are priced on the Pricing page and in-product before first use. Adding a new feature does not constitute a price change requiring 30 days' notice.
Consumer refund rights during the Cooling-Off Period are governed by ToS clause 9. In summary:
(f) Consumed Tokens (where Digital Content has been generated) are non-refundable;
(g) Unused Tokens may be refundable during the Cooling-Off Period subject to the Immediate Performance Request framework; and
(h) Refund = Amount Paid minus (pro-rata Subscription value used) minus (Token Value × Tokens consumed), minimum £0.00.
Outside cooling-off, Adema is not obliged to refund unused Tokens. Adema may offer goodwill credits in cases of:
(i) proven system malfunction (verified via Token Ledger);
(j) significant service degradation attributable to Adema; or
(k) other exceptional circumstances.
Unused bundled Tokens from the current billing period remain usable until the end of that period (or account closure). They are not refunded in cash.
Promotional Tokens are never refundable in cash.
10.1. Paid Tokens may only be forfeited in the following circumstances:
| Forfeiture Trigger | Notice Requirement | User Right |
|---|---|---|
| Fraud or illegal activity | Immediate (no notice required) | User may appeal within 30 days. |
| Confirmed chargeback | Written notice of chargeback outcome | Tokens equivalent to chargebacked amount forfeited. |
| Material breach of Terms | 30 days written notice + cure period | If cured within 30 days, no forfeiture. |
| Voluntary account deletion | User-initiated; 30-day cooling period | 30 days to use remaining Tokens. |
| Account dormancy (24+ months) | Two notices + 60-day final notice | Can reactivate during notice period. |
10.2. Promotional Tokens may also be forfeited upon: (a) expiry of their validity period; or (b) any trigger in clause 10.1.
10.3. All forfeitures are recorded in the Token Ledger with reason and date.
10.4. Nothing overrides mandatory consumer rights. Where forfeiture conflicts with mandatory law, mandatory law prevails.
11.1. Adema maintains a Token Ledger for each account, recording:
11.2. Users may view a balance summary and recent history within the Platform at any time.
11.3. Upon reasonable written request, Adema will provide a detailed export (up to 24 months) within 14 days. Order Form customers may access longer periods as specified.
11.4. The Token Ledger is the authoritative record for dispute resolution (clause 12).
Notify support@adema.ai within 30 days of the relevant deduction (unless mandatory law requires longer).
Provide: (a) account email; (b) job/report ID or transaction reference; (c) date and approximate time; (d) description of issue.
Adema investigates using the Token Ledger and internal logs. Acknowledgment within 5 business days; substantive response within 14 days.
If an error is confirmed:
(l) Tokens reinstated to the User's account; or
(m) cash refund of the Token Value (where legally required).
If no error is confirmed, a written explanation with Token Ledger data is provided.
Escalate via the complaints process in ToS clause 14.10. Consumer ADR rights are not affected.
13.1. Where usage patterns indicate systematic exploitation of Token mechanics, refund mechanisms, cooling-off rights, promotional offers, or pricing errors, Adema may:
(n) suspend the account pending investigation (maximum 14 days);
(o) withhold refund processing pending investigation;
(p) revoke Promotional Tokens obtained through abuse;
(q) adjust balances to correct pricing errors (with written notice); and/or
(r) terminate the account in accordance with ToS clause 10.
13.2. Examples: multiple accounts to exploit promotions; automated bulk consumption; exploitation of pricing errors after notification; systematic chargeback patterns.
13.3. This clause does not limit mandatory consumer rights.
14.1. Adema may update this Schedule on 30 days' written notice (email and/or in-Platform notification).
14.2. Material changes (to expiry rules, forfeiture triggers, or FIFO logic) will be highlighted in the notice.
14.3. Continued use after the effective date constitutes acceptance. If you do not agree, you may terminate your account before the effective date with unused Paid Tokens refunded where legally required.
14.4. The 10-year protection in clause 5.2 cannot be retrospectively reduced for Tokens already purchased.
This Schedule is governed by the laws of England and Wales and is subject to the jurisdiction provisions in the Terms of Service.
End of Adema Schedule 1: Token Usage & Digital Credit Policy (v1.0, 28 February 2026)